Returns & Exchanges

At So Kamal, we strive to ensure your complete satisfaction with every fashion purchase. If you are not entirely happy with your order, you may return or exchange eligible items within 14 days of delivery provided they are unworn and have all original tags attached.

1

Initiate Request

Contact our customer service team via email or WhatsApp within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

2

Pack the Items

Securely place the items in their original packaging, ensuring all invoices, price tags, and promotional materials are included to avoid processing delays.

3

Ship the Package

Send the parcel back to our designated warehouse address using a traceable courier service; please retain your tracking receipt for verification.

4

Quality Inspection & Refund

Once our quality assurance team verifies the condition of the returned items, we will process your refund or exchange within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing